FAQs
Still need to reach us? Please contact us anytime
We usually dispatch orders within 1-2 business days. You’ll receive tracking details on email and/or WhatsApp once your order is shipped. Delivery may take 2-7 working days, depending on your location.
Once dispatched, your tracking number will be emailed/WhatsApped to you. You can use this to track your parcel via our website.
Yes! We offer a 7-day refund/replacement policy in case of any color issues or damage on delivery. 👉 Note: An unboxing video without cuts is mandatory for claims.
Simply email us at help@pranvee.com or message on WhatsApp +91 9073386555 within 7 days of delivery. Our team will guide you through the process.
In rare cases, if you receive a damaged or missing item, contact us within 24 hours with the unboxing video. We’ll resolve the issue on priority.
If the order hasn’t shipped yet, we may be able to help. Message us ASAP at +91 9073386555.
If the order is already shipped, you’ll need to wait until it returns to us and pay ₹250 re-shipping charges.
If your order returns due to incorrect address, non-availability, or delivery denial, you’ll need to pay ₹250 re-shipping fee.
No. Once an order is placed, it cannot be modified or cancelled. Please double-check your address and order details before confirming.
Yes, we accept UPI, Credit/Debit Cards, Net Banking and Cash on Delivery (COD) orders.
Yes! All our jewellery is 100% anti-tarnish and water/sweat proof. You can wear them daily without worrying about fading or discoloration.
Our products are made with high-grade stainless steel imported from Korea and coated with long-lasting gold plating. All pieces are nickel-free and skin-safe.
No. Our jewellery does not turn black or green with proper care. However, improper use (contact with harsh chemicals, acids, alcohol, etc.) may reduce its life.
- Store in an airtight, cloth-lined box
- Wipe gently with a soft, dry cloth after use
- Avoid perfumes, lotions, sanitizers or harsh cleaners
- 👉 Read our full Jewellery Care guideline.
